Frequently Asked Questions
Is there a minimum order amount required for delivery?
A minimum purchase of $100 MXN is requested.
Do I need to pay for delivery?
It depends on the store where you are ordering.
When are your opening times?
Depending on the store, generally the opening is from 11 a.m.
How long does it take you to deliver pizza?
Approximately 30 minutes.
¿Por qué no pueden entregar hasta mi casa?
It depends on the delivery area, maybe the store is very far from you or in an area with difficult access.
Why do I need to enter my address or zip code before I place an order?
In this way, we assign the order to the closest store to your location.
¿Los precios son los mismos en el restaurante y online?
¿Los precios son los mismos en el restaurante y online? Content
Do you accept large notes for a cash payment?
That's right, we accept cash payments.
¿Aceptan tarjetas de crédito?
That's right, we accept credit and debit cards.
My bank card keeps getting rejected, what should I do?
If your physical or virtual card gets rejected, please contact your bank to unblock your card and allow payments to Papa Johns.
If your card times out, try a different payment method or wait 15 minutes then try again.
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Call Us, Visit Us or Order Online
Can’t wait to experience a Papa Johns restaurant? Visit us and order in the restaurant.
Want to eat at home? No problem. Call your local store, or order online for delivery or takeaway.
Ask For Contact-Free Delivery
We can deliver your pizza with zero contact. Pre-pay online and we’ll leave your order at the door and move back so you can collect it.
Over 5,395 Stores Worldwide
Yes, we’re global! Our American-style pizza is enjoyed by customers in Africa, Europe, Asia, North and South America.